Terms & Conditions
All items are subject to availability.
All items remain the property of Prokraft until paid for in full.
All items are described as accurately as possible, all dimensions provided are approximate. We reserve the right to amend specification on any item as required, we will endeavour to advise customers of any changes before shipping items.
All shipping prices quoted are for delivery to mainland UK. Shipping fees exclude all overseas addresses and premium delivery services unless added to your shopping cart at time of order. Underpaid postage will be notified and can be paid by paypal or the order cancelled. Any cancelled orders not shipped will be credited in full.
We accept returns of our items provided they are returned to Prokraft in the original packaging (where applicable) and in unused and re-saleable condition, all return shipping fees are the responsibility of the customer. Original shipping fees will not be refunded.
Whilst we will do everything to ensure your order reaches you as soon as possible we will not be held accountable for any carrier delays or errors and any claims for such will need to be made with the carrier directly - we will assist with any order details that are required such as proof of postage and order value details.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the good. We shall have no liability to pay any money to you by way of compensation other than to refund to the value of the goods supplied.
Items returned will be replaced or refunded at the discretion of Prokraft. Postage costs will not be refunded unless items have been deemed to be faulty.
Any items that arrive damaged must be notified to us in writing (by email or letter) within 14 days from date of postage (for which we hold records).
Prokraft is not responsible for the content of any material, paper or digital the company supplies that has been created by a third party.
Prokraft is not responsible for third party web content viewed by way of links provided by the company.
Any goods returned that are not faulty may be subject to a 15% restocking charge.
Any items returned from outside UK must be clearly marked on the outer packaging "RETURNS", we shall refuse any items returned to us that incur any duty, VAT or carriage charges from any carrier.
Any import or duty fees arising from the shipping of Prokraft products to outside the UK are the liability of the purchaser, we will not be liable for any such charges.
We reserve the right to refuse service at our discretion.